Samsung Galaxy S26 Series Protective Case with Lens Guard & Kick-stand

Shipping & Delivery

At Hubble Paws, we are committed to delivering your order safely and efficiently. Every order is carefully processed, packaged, and tracked to ensure a smooth shopping experience.

Quick Overview

Order Processing Time: 1–3 Business Days

Estimated Delivery Time: 10–15 Business Days After Shipment

Tracking Information: Sent via email once your order ships

Shipping Coverage: United States and select international destinations

Order Protection: Every shipment includes tracking and delivery protection at no additional cost

1. Order Processing

After your order is placed, our team will:

• Verify your order details
• Perform product quality inspection
• Securely package your items
• Prepare shipment with our logistics partners

Processing typically takes 1–3 business days.

Orders are not processed on weekends or public holidays.

During peak seasons, promotional events, or holidays, processing times may be slightly extended.

2. Shipping & Delivery

Once shipped, most orders arrive within:

United States: 10–15 Business Days

Canada, United Kingdom, Australia, Europe: 10–20 Business Days

Other International Locations: 10–25 Business Days

Delivery estimates are not guaranteed and may vary due to:

• Customs clearance
• Carrier delays
• Severe weather conditions
• Peak holiday seasons
• Unexpected logistical disruptions

3. Tracking Your Order

Once your order has been shipped, you will receive:

• A shipping confirmation email
• Your tracking number
• A tracking link for real-time updates

Please allow 2–5 business days for tracking information to become active after shipment.

If you do not receive tracking information within 5 business days of placing your order, please contact our support team.

4. Multiple Shipments

To ensure the fastest delivery possible, items from the same order may occasionally ship separately.

If this occurs:

• Multiple tracking numbers may be issued
• Packages may arrive on different dates

You will not be charged additional shipping fees.

5. Customs, Duties & Taxes

United States Orders

No additional customs duties or import fees are expected for most U.S. deliveries.

International Orders

Customers are responsible for any customs duties, VAT, import taxes, or local fees required by their country.

These charges are determined by local customs authorities and are not controlled by Hubble Paws.

6. Order Changes & Cancellation

If you need to modify or cancel your order, please contact us as soon as possible.

Orders may be canceled only before they enter processing or shipment.

Once an order has been shipped, cancellation is no longer possible. Customers may request a return after delivery in accordance with our Refund Policy.

7. Lost, Damaged, or Incorrect Orders

We will gladly assist if any of the following occur:

Lost Packages

If tracking shows no movement for an extended period or the carrier officially confirms loss, we will provide either:

• A replacement shipment, or
• A full refund

Damaged Items

If your order arrives damaged:

• Contact us within 3 days of delivery
• Provide clear photos of the item and packaging

We will arrange a replacement or refund after review.

Incorrect Items

If you receive the wrong item, please contact us immediately with photos.

We will resolve the issue as quickly as possible.

8. Delivery Issues

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Hubble Paws cannot guarantee recovery of packages shipped to an incorrect address provided during checkout.

If you notice an error, contact us immediately and we will do our best to assist before shipment.

Marked Delivered but Not Received

If tracking indicates "Delivered" but you cannot locate your package:

• Check around your property
• Contact neighbors or building management
• Allow 1–2 business days for final delivery updates

If the package is still missing, contact us and we will help initiate a carrier investigation.

9. Delivery Guarantee

Customer satisfaction is our priority.

If your order is:

• Lost in transit
• Significantly delayed beyond reasonable shipping timeframes
• Delivered damaged
• Delivered incorrectly

Our support team will work with you to provide a fair resolution, including replacement or refund where appropriate.

10. Contact Information

For shipping questions, order updates, or delivery concerns, please contact us:

Hubble Paws

Email: support@hubblepaws.com

Response Time: Within 24–48 Business Hours

Thank you for shopping with Hubble Paws.